The best CRM system for colleges and universities
FAQtory is the best CRM system for colleges and universities. FAQtory optimizes communication with students and staff via website, email, and phone by using a dynamic database of frequently asked questions (FAQs) and answers.
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Better and faster contact with students
From the CRM system of FAQtory you can speak to your students super fast. All incoming questions from students are clearly displayed in one place, making answers faster and more efficient. This makes students feel heard and understood, which contributes to a positive experience and a stronger connection with the school.
One-click answers
FAQs can be handled with just a few clicks thanks to convenient templates, the insertion of knowledge items from the extensive FAQ database, and the use of canned answers. This system ensures efficient and fast handling of questions, saving both students and staff time and smoother communication.
Monitoring & Reporting
The dashboard with real-time statistics provides instant insight into the workload and performance of your contact center. Overview reporting of question flows and response times, flexibly filterable and broken down by attributes and tags.
Easily connect FAQtory with existing platforms and tools
Improve communication on all channels and on all platforms that your customers and your organization rely on. Integrate FAQs where they are directly relevant to the customer.
Integrate authentication and address books effortlessly with Google Workspace or Microsoft Azure.
Microsoft Azure
Blackboard
Brightspace
Google Workspace
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One team, one inbox
With our shared inbox for email, phone, and desk, answering questions becomes teamwork. This ensures that students are always helped quickly and adequately, resulting in faster answers, a better teaching experience, and increased overall satisfaction.
FAQtory allows teams to collaborate efficiently from one central mailbox, streamlining communication and taking service to the next level.
Fast, uniform communication through shared knowledge
With a central knowledge base, the team quickly and uniformly shares answers and other knowledge items on your existing website or in direct contact with your customers.
Insight into customer needs and team performance
Real-time statistics provide insight into the needs of the students and the performance of your contact center.
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- Optimizing efficiency