All functionalities in one product!

FAQtory is a proven web application for efficient communication with your customers. FAQtory streamlines answering questions via website, email and phone using a
dynamic database of frequently asked questions (FAQs) and answers.

Like them, choose FAQtory and become one of 40+ productive teams

Track & Trace

All incoming questions are clearly arranged in one place, so that your employees can see at a glance what they have to do. Customer history is easy to find.

One-click answers

Frequently asked questions can be handled in a few clicks using templates, inserting knowledge items from the FAQ database, or using canned answers.

Monitoring & Reporting

The dashboard with real-time statistics provides instant insight into the workload and performance of your contact center. Overview reporting of question flows and response times, flexibly filterable and broken down by attributes and tags.

Easily connect FAQtory with existing platforms and tools

Improve communication on all channels and on all platforms that your customers and your organization rely on. Integrate FAQs where they are directly relevant to the customer.

Integrate authentication and address books effortlessly with Google Workspace or Microsoft Azure.

Microsoft Azure

Blackboard

Brightspace

Google Workspace

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One team, one inbox

Answering questions becomes teamwork with one shared inbox for email, phone, and desk

Fast, uniform communication through shared knowledge

With a central knowledge base, the team quickly and uniformly shares answers and other knowledge items on your existing website or in direct contact with your customers.

Insight into customer needs and team performance

Real-time statistics provide insight into the information needs of customers and the performance of your contact center.