What is a CRM system ?

CRM stands for Customer Relationship Management. With a CRM system, you manage your customer contact from one place. This creates peace of mind and overview within your company. As a result, a good CRM system improves communication, efficiency and customer satisfaction.

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What do you use a CRM system for?

You use a CRM system for communicating with customers. With a good tool, you provide your customers with quality answers, without taking up a lot of time. In the long run, it contributes to loyal customers, satisfied employees and higher margins.

The power of the FAQtory method

The FAQtory method is a valuable solution for any business. It is a CRM system for effective customer contact. Here are the main features of the tool.

Track & Trace

FAQtory clearly displays all incoming questions. This way, your employees know exactly where the customer needs help. It is also possible to view customer history. This makes every answer relevant and up-to-date.

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One-click answers

The software has useful templates. It handles frequently asked questions within a few clicks. You understand that this saves your team a lot of time. It is also possible to use canned responses.

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Monitoring & Reporting

The real-time statistics dashboard provides information about the performance and workload of your customer team. This means you know exactly where to make adjustments. The system distinguishes between reports of response times and question flows. For the overview, you can filter by attributes using tags.

Integrate FAQtory with existing tools and platforms

It is also possible to integrate FAQtory with existing tools and platforms. Many customers make the connection with Microsoft Azure or Google Workspace. This improves efficiency and communication across all channels. You can post FAQs anywhere that is relevant to your customer.

Microsoft Azure
Blackboard
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Google Workspace
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One inbox for the team

The tool has a shared inbox for the entire team. This is where all communication via e-mail, telephone and counter is collected. So every employee is always up to date.

Fast communication and shared knowledge base

The shared knowledge base answers customer questions quickly. Employees do not have to do extensive research. They open the central knowledge base to provide customers with correct information.

Insight into customer needs and team performance

The real-time statistics provide immediate insight into customer needs and team performance. This way you know exactly what the points of attention are.

Learn more about CRM systems

Do you want to learn more about CRM systems? Then take a look at our blogs. In it, we share useful tips and valuable insights about CRM systems.

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